One of the most common calls that we get in Customer Service is that a transmitter “doesn’t work.” Since “doesn’t work” is a very broad complaint, there are three things that you should check, prior to calling us, that could help you self-troubleshoot and possibly eliminate the need for a call altogether:
- Do your transmitter and receiver both have power? While it sounds rudimentary, ensure that your units are plugged in or that your batteries are fresh. Bad or weak batteries are surprisingly common. A general rule is to store your units between use without batteries, and supply new or freshly charged batteries at the start of each session. And make sure your batteries are inserted correctly – it’s easy to put them in the wrong way. All of our units are marked with battery orientation somewhere – either on the back or side of the unit, or inside the battery compartment. You may also need check your power supply, battery eliminator or BDS unit for proper voltages.