(and 9 things to look at before we do)

Social Media WireLists15 300pxWe often receive equipment in for repair, with the nebulous explanation of “it doesn’t work.” Here are some suggestions to make the troubleshooting and repair process easier:

Before you send your unit in, first check four things. These account for 15-20% of root causes of items we receive, and checking them might save you some headache:

  1. Did you check to see if the batteries are good? Even though we advise to use fresh batteries at the start of projects, not everyone does. Dead batteries = dead equipment.
  2. Did you check the frequency that you intended to tune to? Transmitters and receivers sometimes “don’t work” or don’t communicate with each other because they’re not synched to the same frequency. Or, the frequency that the user is attempting to use is unavailable or is full in that city or country (frequency scans sometimes lock into what is available, not what is allowed or optimal!). We recall one customer who was working onsite and inadvertently tuned to the local Public Safety band! Some specifics on these issues are detailed in Wire List #2.
  3. Are the compatibility modes the same? Just like with frequency, incompatible modes can make transmitters and receivers perform poorly or just not work.
  4. If there is firmware available for your unit, did you check to see if an update is needed?. Not all firmware updates are necessary to the functioning of the unit, so you’ll want to read through the list for your product to see if the behavior you’re seeing was addressed with an update. To make sure that you stay on top of new firmware releases, sign up to receive the RSS feed alerts.