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Repair Services

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Factory Repairs

HandworkFactory repair customers please note: Effective October 1st, 2008 the Repair Department will be operating under new guidelines for repair price quotation and authorization of credit card charges. Click here for a full explanation of the repair policy.

Due to the complex nature of some Lectrosonics products and the continuing growth of the product lines, factory direct repair services are often the best choice for dealers and customers. In many cases, highly specialized test equipment is needed to properly align and test Lectrosonics equipment.

Turnaround time depends on the workload, which can vary considerably. All repairs are done in as timely a manner as possible. Longer turnaround times typically result from one or more of the following situations:

  • A large number of repairs arrive at the same time
  • A problem is intermittent and/or cannot be duplicated
  • More than normal rush repairs are requested
  • Multiple product updates are required

Rush services at an extra charge may be available to expedite your repair. Please contact the repair department and check on the current status of turnaround time and availability of rush service.

Always obtain a Repair Order number (RO) before shipping any product to Lectrosonics for repair.

Warranty on new wireless products is one year on parts and labor . Warranty for ASPEN & DNT products is 3 years. Contact the factory for a complete warranty statement. For out-of-warranty repairs, labor is charged on a flat rate fee basis. A published rate schedule is available upon request. Repairs are warranted for 90 days from the date of repair for the actual work done. Estimates are available at a modest cost.

To use this service, contact the factory and provide the following information:

  • The model and serial numbers of your equipment
  • A description of how you use the product
  • A description of the problem

It is always best to have the product in hand when you call.

NOTE: Products with serial numbers that have been deliberately removed will NOT be repaired by Lectrosonics Service Departments.

NOTICE OF SERVICE POLICY CHANGE: Effective April 1, 2009, repair services for following product lines will only be available from Jaycee Communications Inc.:

 

  • 185 Series (CR185, DR185, R185, M185, H185, T185, etc.)
  • 190 Series (UCR190, UR190, UM190, UM190B, UH190, etc.)
  • 195 Series (UCR195, UCR195D, UDR195, UR195, UM195, UM195B, UH195, etc.)

Jaycee Communications Inc., is a Lectrosonics Authorized Service Center and can undertake any repair, large or small, and you may use their services with the same confidence as our factory service, at comparable prices. Units sent to Lectrosonics will be forwarded to Jaycee Communications at additional shipping cost. It is more cost effective to deal with Jaycee Communications directly. Their contact information is listed below:

 

For U.S. repair,
service and support:

The factory business hours are
Monday-Friday, 8AM to 5PM Mountain Time
(GMT-7/GMT-6).

(800) 821-1121
(toll free in USA/Canada)
or (505) 892-4501
Fax: (505) 892-6243

This email address is being protected from spambots. You need JavaScript enabled to view it.

Mail:
Lectrosonics, Inc.
561 Laser Road, Suite 102
Rio Rancho, NM 87124 USA

For Canada repair,
service and support:

(877) 753-2876
(Toll Free in Canada)
or (877) 7LECTRO
Direct: (416) 596-2202
Fax: (416) 596-6648

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Mail:
Lectrosonics Canada
49 Spadina Avenue,
Suite 303A
Toronto, Ontario M5V 2J1

Factory authorized service in New York City metro:

Jaycee Communications Inc.

718-428-7818

Email: jerry(at)lectrorepair.com

Website: www.lectrorepair.com

Mail:
Jaycee Communications Inc.
53-45 210 Street
Oakland Gardens NY 11364

Click here for EUROPEAN service centers

 
 
 
 

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